FAQ — Find Your Answers

The CatchOn App is our dedicated application for streaming IPTV content on various devices. It offers a user-friendly interface and high-quality streaming experience — from live sports and news to movies and series — on every supported platform.

You can download the CatchON TV app directly from our App Download page or from your device. On Firestick, use the Downloader app with code 5728794. On Android or Smart TV, download the APK directly from catchonstv.com/catchontv.apk. Full instructions are available on the Installation Tutorial page.

CatchON TV is compatible with a wide range of devices, including:

• Android smartphones and tablets
• iPhones and iPads
• Smart TVs (Samsung, LG, Sony)
• Amazon Fire Stick and Fire TV Cube
• Android TV boxes
• Windows and Mac computers (via browser or IPTV player)

To install on Android: download the APK from our page at catchonstv.com/catchontv.apk, then go to Settings → Security and enable "Install from Unknown Sources". Return to your Downloads folder, tap the APK, and follow the on-screen installation instructions.

CatchON TV is a premium IPTV service offering 24,000+ live TV channels and 90,000+ movies & series on demand. We cover sports, movies, news, entertainment, kids, and music — all in stunning 4K, FHD, HD, and SD quality — with minimal buffering and anti-freeze technology.

Visit our Subscription Plans page, choose the plan that suits you best, and complete the registration process. You will receive a confirmation email with your login credentials and setup instructions immediately after subscribing.

Yes — depending on your subscription plan, you may have access to multiple simultaneous streams. Check the full details on our Subscription Plans page to see the number of connections included in each plan.

To cancel, simply contact us at help@catchontv1.email and we will cancel your subscription and process your refund in accordance with our Refund Policy. We aim to handle all cancellation requests promptly.

Buffering is usually caused by a slow internet connection. Try these steps:

• Check your internet speed — we recommend at least 10 Mbps for HD streaming
• Restart your device and router
• Lower the video quality setting within the CatchON TV app
• Move closer to your Wi-Fi router or use a wired connection
• If the issue persists, contact us at help@catchontv1.email

We regularly update our channel lineup and VOD library to include the latest and most popular content. New channels, movies, and series are added on an ongoing basis — so there is always something new to watch.

Yes! CatchON TV offers a 24-hour free trial for new users. You can try the full service — all 24,000+ channels and 90,000+ movies & series — completely free. No credit card required. Visit /start-free to activate your free trial now.